‍Envoyage Rockingham and Associated Entities
Effective Date: 10 March 2025

‍Envoyage Rockingham and its associated entities ("we," "us," "our") are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and any relevant amendments.

‍1. Collection of Personal Information

‍We collect personal information necessary to provide travel services and enhance your experience, including:

• Responding to your enquiries and facilitating travel bookings;
• Arranging travel services with providers such as airlines, hotels, and tour operators;
• Enhancing and personalising your digital experience;
• Providing marketing updates, offers, and travel-related news (with your consent);
• Meeting legal and regulatory requirements.

‍Types of Personal Information We May Collect:

• Name, contact details, and payment information;
• Travel preferences, booking history, and frequent flyer details;
• Health or accessibility requirements (only when necessary for travel arrangements);
• Passport details and visa information (if required for international travel);
• Communication records and marketing preferences.

‍2. Use & Disclosure of Personal Information
‍

We use your personal information for purposes including:

• Facilitating travel bookings, payments, and advisory services;
• Communicating about your travel arrangements, changes, or cancellations;
• Conducting marketing activities (with your consent);
• Complying with legal obligations and assisting government authorities if required.

‍Disclosure of Personal Information: We may disclose your information to:

• Travel service providers (e.g., airlines, hotels, tour operators, travel insurers);
• Third-party contractors, technology providers, and payment processors;
• Our cloud service providers for secure data storage;
• Government agencies and regulators, where required by law;
• Other third parties as permitted by law or with your consent.

‍3. Overseas Data Transfers

‍Some of our travel service providers and cloud storage providers are based overseas. Before transferring your personal data internationally, we take reasonable steps to ensure that these entities comply with Australian privacy laws and maintain high security standards.

‍4. Marketing & Your Choices

‍With your consent, we may send you marketing communications about our services, promotions, and travel offers. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails;
• Updating your marketing preferences via your online account;
• Contacting us at holidays@envoyagerockingham.com.au.

‍5. Accessing & Correcting Your Information

‍You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete. To make a request, contact us at: holidays@envoyagerockingham.com.au

We will respond to access and correction requests within a reasonable timeframe.

‍6. Security of Your Personal Information

‍We implement robust security measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure databases with restricted access;
• Encryption and secure payment processing;
• Regular cybersecurity reviews and staff training.

‍7. Complaints & Contact Details

‍If you have concerns about our handling of your personal information, please contact us at holidays@envoyagerockingham.com.au. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

‍8. Updates to This Policy

‍We may update this privacy policy from time to time to reflect changes in regulations or business practices. The latest version will always be available on our website.

‍Last updated: 10 March 2025